Terms of Service

1. Agreement to Terms

By accessing or using any service provided by NorthCraft Labs, you confirm that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree, you may not use our services. We reserve the right to update these terms at any time, and continued use of our services constitutes acceptance of any revised terms.

2. Services

NorthCraft Labs provides custom Discord bot development, Discord Nitro gifting, and digital delivery services. All bots are built from scratch by our in-house development team and hosted by Cloud9 Servers. We do not use third-party bot builders or automation platforms.

3. Subscription & Billing

Custom bot subscriptions are billed on a monthly basis. All subscriptions carry a minimum 3-month commitment period. By placing an order you acknowledge and accept this requirement.

Early cancellation fees apply if a subscription is cancelled before the 3-month minimum is satisfied: $14.97 for the Standard plan and $23.97 for the Prioritized plan. These fees exist to cover the development and infrastructure costs already incurred on your behalf.

4. Cancellations & Refunds

You may cancel your subscription at any time by contacting us via Discord or the support channel. Refunds are evaluated on a case-by-case basis and are not guaranteed once work has commenced. Digital delivery products (Nitro, gift cards, game keys) are non-refundable once delivered.

5. Acceptable Use

You agree not to use our services to:

• Violate Discord's Terms of Service or Community Guidelines
• Harass, abuse, or harm other users
• Engage in any unlawful activity
• Attempt to reverse-engineer or redistribute our bot code
• Use our platform for spam or unsolicited communication

We reserve the right to terminate any subscription without refund if these conditions are violated.

6. Intellectual Property

All bot code, designs, and systems developed by NorthCraft Labs remain the intellectual property of NorthCraft Digital x Excalibur-Enterprises. Subscribers are granted a non-exclusive licence to use the bot during their active subscription. This licence is revoked upon cancellation.

7. Limitation of Liability

NorthCraft Labs is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services. Our total liability shall not exceed the amount paid by the customer in the 30 days prior to the event giving rise to the claim. Service uptime is best-effort; we do not guarantee 100% availability.

8. Contact

For questions regarding these terms, please reach out via our Discord server.